Privacy Policy

Introduction

Huff Painting Co. ("Company," "we," "us," or "our") respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our website at huffpainting.co (the "Site"), contact us via phone, email, or web forms, or otherwise interact with our business.

By accessing or using our Site, you agree to the terms of this Privacy Policy. If you do not agree with the practices described herein, please do not use our Site or provide us with your personal information.

Information We Collect

Personal Information You Provide

We collect personal information that you voluntarily provide when you interact with us, including but not limited to:

• Contact Information: Name, email address, phone number, and mailing address submitted through our contact forms, estimate request forms, or direct communication.
• Project Details: Information about your property, the scope of painting services you require, preferred scheduling, and any photos or descriptions you share related to a project.
• Communication Records: The content of emails, phone calls, text messages, and form submissions you send to us.

Information Collected Automatically

When you visit our Site, certain information is collected automatically through cookies and similar tracking technologies:

• Device and Browser Information: IP address, browser type and version, operating system, device type, screen resolution, and language preferences.
• Usage Data: Pages visited, time spent on each page, referring website or search terms, click patterns, and navigation paths through our Site.
• Location Data: Approximate geographic location derived from your IP address.

Cookies and Tracking Technologies

Our Site uses cookies and similar technologies to enhance your browsing experience and gather analytical data. Cookies are small data files stored on your device. We use the following types of cookies:

• Essential Cookies: Required for basic Site functionality, such as remembering your preferences during a session.
• Analytics Cookies: Used by Google Analytics to track how visitors use our Site, helping us improve content and user experience.
• Third-Party Cookies: Set by services such as Google Maps, which may be embedded on our Site to display our service area or business location.

You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our Site.

How We Use Your Information

We use the information we collect for the following purposes:

• Service Delivery: To respond to your inquiries, prepare estimates, schedule appointments, and provide painting services.
• Communication: To contact you regarding your project, follow up on estimates, send appointment confirmations, and respond to questions or feedback.
• Site Improvement: To analyze usage patterns, diagnose technical issues, and improve the design, content, and functionality of our Site.
• Legal Compliance: To comply with applicable laws, regulations, and legal processes, and to protect our rights, property, or safety.
• Business Operations: To manage our internal records, maintain accounting and invoicing, and administer our business.

We do not sell your personal information to third parties. We do not use your information for automated decision-making or profiling.

Third-Party Services

Our Site integrates with the following third-party services, each of which has its own privacy policy governing the use of your data:

• Google Analytics: We use Google Analytics to collect and analyze Site usage data. Google Analytics uses cookies to track visitor interactions. Data collected includes pages visited, session duration, and traffic sources. For more information, visit Google's Privacy Policy. You may opt out by installing the Google Analytics Opt-Out Browser Add-on.
• Google Maps: Our Site may embed Google Maps to display our business location or service area. Google Maps may collect data in accordance with Google's Privacy Policy.
• Formspree: We use Formspree to process form submissions on our Site. When you submit a form, your data is transmitted to Formspree's servers for delivery to us. For more information, visit Formspree's Privacy Policy.

We are not responsible for the privacy practices of these third-party services. We encourage you to review their respective privacy policies.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Specifically:

• Contact and Project Information: Retained for the duration of our business relationship and for a reasonable period thereafter to address any follow-up inquiries, warranty claims, or legal obligations.
• Analytics Data: Google Analytics data is retained according to Google's data retention settings, which we have configured in accordance with our analytical needs.
• Form Submissions: Retained in our records for up to three (3) years after the last interaction, unless you request earlier deletion.

California Privacy Rights (CCPA)

If you are a California resident, the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA) provide you with specific rights regarding your personal information:

• Right to Know: You have the right to request that we disclose what categories and specific pieces of personal information we have collected about you, the categories of sources from which we collected the information, the business or commercial purpose for collecting the information, and the categories of third parties with whom we share the information.
• Right to Delete: You have the right to request the deletion of your personal information, subject to certain exceptions provided by law.
• Right to Correct: You have the right to request the correction of inaccurate personal information that we maintain about you.
• Right to Opt Out of Sale or Sharing: We do not sell or share your personal information for cross-context behavioral advertising. As such, there is no need to opt out, but you may still contact us with questions.
• Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA/CPRA rights.

To exercise any of these rights, please contact us using the information provided in the "Contact Us" section below. We will respond to verifiable consumer requests within forty-five (45) days of receipt.

In the preceding twelve (12) months, we have collected the following categories of personal information: identifiers (name, email, phone number, address), internet or electronic network activity information (browsing history, search history, interaction with our Site), and geolocation data (approximate location from IP address).

Children's Privacy

Our Site and services are not directed to individuals under the age of sixteen (16). We do not knowingly collect personal information from children under 16. If we become aware that we have inadvertently collected personal information from a child under 16, we will take steps to delete that information as promptly as possible. If you believe we may have collected information from a child under 16, please contact us immediately.

Security Measures

We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, use, alteration, or disclosure. These measures include:

• SSL/TLS encryption for data transmitted through our Site.
• Secure storage of personal information with access limited to authorized personnel.
• Regular review of our data collection, storage, and processing practices.

However, no method of transmission over the Internet or method of electronic storage is completely secure. While we strive to protect your personal information, we cannot guarantee its absolute security.

Do Not Track Signals

Some web browsers transmit "Do Not Track" (DNT) signals to websites. At this time, our Site does not respond to DNT signals. However, you can manage your tracking preferences through your browser's cookie settings or by using the Google Analytics opt-out tool referenced above.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will update the "Last Updated" date at the top of this page. We encourage you to review this Privacy Policy periodically. Your continued use of our Site after any changes constitutes your acceptance of the updated Privacy Policy.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: